Front Desk holds a vital role in hotel industry. It is one of the most important point of contact between the hotel and its guests. With Rhapsody handling the administrative tasks, the Front Desk officer may provide hotel guests with the utmost attention towards personal service excellence.


Rhapsody is packaged with the necessary tools for creating long-term customer relationship and revenue opportunities. It provides analysis of travel behavior and activities, assisting the hotel in better understanding the needs of guests to achieve personal service excellence. In addition, Sales & Marketing department may translate this knowledge into promotion packages, new product launches, and other revenue opportunities.


Rhapsody enables real-time online connection between POS and the Front Office. As an example of benefits, Rhapsody can automatically restrict folio charges of Cash Basis guests. Also, each time a transaction occurs at POS, it simultaneously updates the sales analysis. In this manner, up to date Sales Analysis Report can be generated at any given time.


Rhapsody Banquet Reservation provides optimum level of coordination in preparation of banquet events. Rhapsody will seamlessly handle all the details of inter-departmental communications. Following input of data, the Banquet Event Order is generated immediately and placed into the Tracing System. This utility allows the Banquet department to track the status of the preparation and ensure timely schedule.




Rhapsody Back Office is a powerful and reliable tool for transfer of operational information into financial modules. Rhapsody Back Office integrates analytical reports into Income Audit, Accounts Receivable, Accounts Payable, Cash & Bank, Fixed Assets, and General Ledger. With Multi Budget utility, the managerial team can compare initial budget with revised budget and budget forecast.


Rhapsody streamlines the process of Income Audit by eliminating manual handling of sales summary and journal preparation. The integration of Room, POS, and Banquet allows Rhapsody to generate Consolidated Daily Revenue Report as well as Sales Analysis by Department.


Rhapsody provides AP Aging Analysis and Payment Schedule to manage payments to hotel suppliers. Moreover, Payment Schedule accommodates approval hierarchy and directly link to Cash & Bank module for immediate payment processing (e.g. cheque printing).


Rhapsody provides Bank Reconciliation and Cash/Bank Daily Activity Report for management of daily cash flow activities. As a benefit example, this eliminates unnecessary wait time for posting of payment received in the form of a Post Dated Cheque.




With Rhapsody purchasing may be categorized according to buying frequency. The Daily Market List is setup to handle perishable supplies that must be replenished daily. Immediately upon input, request from kitchen staff for daily supplies of vegetables, meat and poultry are sent to Purchasing department to be processed. Meanwhile, Regular Order handles periodical purchases such as toiletries, stationeries, and others. Finally, records of purchases are stored in Purchase History, thereby enabling analysis such as purchase frequency and supplier price comparisons.


Rhapsody provides the Receiving departments with tools to optimally handle the receipt, re-distribution and reports of purchased items. Expected Delivery Report provides information prior to arrival of goods, allowing proper allocation of storage space and planning of redistribution. This tool also proactively notifies the staff in case of a delayed delivery. Upon arrival, Receiving Record Form are automatically generated and incorporated into the Daily Receiving Report Summary. Integration of this module with Accounts Payable allows simultaneous database updates.


Rhapsody provides Department Usage Report and Daily Flash Report to department heads and Cost Control to assists forecast as well as management of supply usage. Using this module, departmental overspending can be avoided.





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